FAQs & Contact Us

How long will it take to get an order?
It takes 7-14 days to make your item. Shipping time will depend on where you live. 

Note: We are all booked up for holiday orders 2021. Any custom orders received after Dec 4, 2021 will be ready for pick up/shipping mid-January. Last day to order a Ready-To-Wear Embroidery items and have it shipped is Dec 16, 2021.  Last day to pick up an item is Dec 17, 2021.  We are taking a much needed vacation. Happy holidays and Happy New Year to you all! 
Where do you offer shipping?
We will ship anywhere in Canada and the United States.

What is your return policy? 
All sales are final.  Please contact us if there is a problem with your order
How do I wash my Colour Riot item?
Wash with like colours.  Cold water. Hang to dry.  No Bleach.  Stain Removers may cause fading.  All items come prewashed and dried, however, we recommend that you wash your item separately the first time.
I am local, can I pick up my order?
Yes you can! If you are able to pick up in the Bathurst & Rutherford area (Thornhill Woods), choose pick up at check out and we will contact you with the address when your item is ready.

What colours can I customize with? 
You can choose from a variety of colours for your purchase. Some items may have different colour options. Colours available are listed on each product page.  



Still have a question?
Drop us a line and we'll get back to you as soon as we can.